PRIVACY POLICY

BurnTheory and its related companies (together we, us, our and other similar expressions) are committed to protecting your personal privacy. This Privacy Policy tells you how we collect, store, use and disclose your personal information. Information is your ‘personal information’ if it is about you as an identified or identifiable individual. We encourage you to read this policy carefully so that you understand how we deal with that information.

Our Privacy Principles

We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). We have adopted internal policies and procedures to ensure that personal information that we collect, store, use and disclose is dealt with in accordance with the APPs. You can see the full text of the APPs online at www.oaic.gov.au.

Information We Collect

In order to provide our customers with our products and services, we may collect and use personal information about them. If we are not provided with all the personal information we request, we may not be able to supply our products and services to you, and you or your organisation may not be able to participate in future offers of goods or services which we supply.

The type of information we collect includes names, addresses, email addresses, bank account details, credit card details (if you buy products or services from us) and other contact details. We may also collect details about your age, sex, health and other personal information about you.

This Privacy Policy uses the term “Services” to describe the various services and resources that we provide, including our website, services for franchisees, and services for users.

For additional information about your rights and choices under applicable law, please review the “Your Privacy Rights” section below.

How we use information

We may use personal information we collect for any of the following purposes, in addition to the main purposes listed above:

● Provide you with our Services, including the support of your franchise.
● Contact you in connection with the Services, including via text.
● Complete transactions.
● Provide customer and account services, such as notices regarding products or services or your account.
● Comply with applicable laws, law enforcement, or pursue our legal rights, including performing and enforcing our contractual obligations and rights, such as billing and collection.
● Evaluate and improve our products and services, and develop new products and services.
● Tailor our marketing and advertising to you, including via retargeting and creating look-alike audiences.

We may use personal information to advise you of new products and marketing initiatives that we think may be of interest to you. This may include product or service offerings, newsletters and general information about us. If you prefer not to receive information about our products and services, you can ask to be removed from the relevant circulation list by contacting us at the contact details listed below. We never disclose personal information to a third party for the purpose of allowing them to direct market their products or services to you, unless you have expressly consented to that disclosure.

The legal bases we rely upon to process your information in connection with the use cases described above are:

● We process personal information about you when is necessary for the performance of a contract to which you are party, or to take steps at your request prior to entering into a contract;
● We process personal information about you when processing is necessary for compliance with a legal obligation which applies to us;
● We process personal information about you when processing is necessary for the purposes of our legitimate interests (except where such interests are overridden by your interests or fundamental rights and freedoms).

Information we share

We may also disclose personal information, as described in this Privacy Policy, to the following:

● Our subsidiaries and affiliates.
● Contractors, service providers, and other third parties we use to support our business and provide you with our products and services and who are bound by contractual obligations to keep personal information confidential and secure, and to use it only for the purposes for which we disclose it to them.
● BurnTheory franchise owners to provide training services to members.
● Buyers or other successors in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us is among the assets transferred.
● Government entities or other parties to comply with court order, law, or legal process, including responding to a government, court, or regulatory request.
● Government entities, third-party cybersecurity experts, or other parties as necessary and appropriate to ensure the security and integrity of our networks, or otherwise protect the rights, property, or safety of BurnTheory, our customers, or others.
● Third-party entities to enforce or apply our terms of use and other agreements, or otherwise protect or assert our legal rights, including for billing and collection purposes.
● Data analytics providers for the purpose of advertising, marketing, or new franchise opportunities.

Cookies and linked sites

To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools. Cookies are unique identification numbers like tags that are placed on the browser of our website users. These cookies are used to retain login and location information in order to make your experience more convenient and personal. We do not use cookies to track your internet activity before or after you leave our website. No other business has access to our cookies. We do not use this technology to access your personal information in our records and you cannot be personally identified from a cookie.

Updates to our privacy policy

As our business evolves, our business processes and policies will be reviewed and may be amended. We may change this policy at any time. We will notify you of any change by posting an updated version of the policy on our website. Please be aware that it is your responsibility to check our website and make sure you keep up-to-date with any changes to this policy.

Contact Us

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at corporate@burntheory.com.au.
Please be sure to include your full name, address, telephone number and e-mail address so that we may reach you with a response.